On Wednesday, Outlook suffered a major outage across the web, leaving millions of computer users hitting the refresh buttons constantly. This outage affected customers around the world, and finally came back late Wednesday, with Microsoft acknowledging the server outages.
The Outlook outage left Hotmail, Messenger and SkyDrive users waiting for their email updates and never getting them. The large scale failure of the Outlook is one of the first major outages of this scale by Microsoft, and leaves questions surrounding the cloud and Outlooks.
Syncing To Mobile Devices Mainly Noted
Some of the biggest issues surrounding the Outlook outages centered around the syncing to mobile phones and tablets. While the initial outages were only reported to Outlook and SkyDrive users, the outages further affected more users than initially expected by Microsoft.
Official Statement From Microsoft
Late on Wednesday, Microsoft released an official statement on the Outlook outage. They stated that users were not able to access their account or share their SkyDrive files. They restored web access for all users, but still noted that some people might still have issues with their mobile devices. They are working to restore full mobile access as quickly as possible, according to their official statement.
One Time Outage Or Troubles Ahead
This is one of the first main outages for Outlook across the web. As the world becomes more mobile and social, these types of outages get spread quickly, and the importance on the cloud are becoming more and more important. The Outlook outage by Microsoft points to how the cloud and Outlook needs to improve its reliability and make sure that customers don’t have these types of outages on the web. Microsoft didn’t mention whether or not Office 365 customers had outages on their services, but a Twitter search led to minimal answers as well.
This Outlook outage was a big one by Microsoft, but it seemed to be fixed quickly by the company. By acknowledging the outage and issuing a statement, Microsoft got ahead of the problem and got customers their Outlook the same day. While the outage was a bad thing for customers, it shows how important the web and Outlook is to customers and the need for the cloud.