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Woops: Fans Fight Back as Blizzard Gets Burnt Over Incorrect Diablo 3 Refund Policy

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Diablo 3 has a tough launch – Blizzard is going against Korean law, which prompted an investigation.

Diablo 3 has one problem too many as Blizzard is now the subject of an investigation

Blizzard is now the subject of an investigation by the Korea Fair Trade Commission, because of the disputes involving Chinese players who logged into Korean servers despite the game not being available in China. Players in Korea previously called for Blizzard to ban Chinese IP addresses.

The fact the Chinese players gained access into the region meant Korean servers became overloaded, consequently meaning the servers went down which had a knock-on effect worldwide. No wonder Korean players threw abuse at the Chinese players: it’s selfish, and illegal. If they can’t play the game in their region they shouldn’t be. Simple as that.

Downtime is nothing new to Diablo, though: the servers went down the day the game launched due to the build-up as a result of a 12-year development period (though the game wasn’t in development for all that time, admittedly).

More Complaints Leading to More Refunds?

The Wall Street Journal also reported Korean gamers requested refunds for Diablo 3. That didn’t happen because Blizzard can’t issue refunds once a product has been issued, I’m guessing because it’s games have a one-time use activation key. However, Korean law states that refunds can be issued within seven days as long as the issue providing the refund isn’t consumer-caused.

Heading to shows complaints from users on the needed Internet connectivity, with one user saying they have spent as much time logging into the game as they have playing it. There’s the question for some users over the value of the game; paying full price means you expect a product to work. I think it’s safe to say Diablo 3 hasn’t worked, and when it has players aren’t completely safe.

As you’ll remember, numerous reports of hacked accounts surfaced online. From Eurogamer writers to regular consumers, items and gold were stolen. Blizzard addressed the problem by rolling back characters to a pre-hack state, but that also means progress made since is lost. Blizzard community managers made numerous posts on the forums ensuring hacks were not being made outside of gaining log-in details, as some users said the Authenticator app was not protecting accounts.

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Published: Wednesday, May 30th, 2012 Last Modified: May 30, 2012

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