How to fix “Internet Explorer has stopped working” (2014 Update)

How to fix Internet Explorer has stopped working
Do you get the message “Internet Explorer has stopped working”? There are some things you can try to fix this annoying error. Below we outlined various steps you can take to get rid off the error

Most Reliable Solution: Disable Internet Explorer Add-Ins

The most reliable way to make IE work again, is by resetting it and disabling all Internet Explorer add-ins that may prevent your browser from working properly – however there can be other factors like an overly protective antivirus. Some people have reported problems with Windows Update KB2699988. We suggest you first follow this guide and then try to create a fresh user account
Basically there are 5 methods that you could try to fix the error message “Internet Explorer has stopped working”. The steps are usually the same no matter what version you use. We have added some new screenshots from IE11 as well.

How Do You Reset Internet Explorer Settings?

Read this first: Resetting the IE settings will also reset all of your browser add-ins and customizations. Also, all of your stored passwords, your stored cookies (logins!) and the entire browser history (what sites you visited) – if you are frequently using IE, you may want to write down passwords and websites first. However, bookmarks and feeds are NOT deleted. Nonetheless, you should make sure you know all the passwords to log into your favorite websites before resetting the settings

1. Step Click on “Tools”, “Internet Options”

2. Step Go to the “Advanced” tab and click on “Reset”. Read the warning message and confirm if you want to proceed:

Resetting The Internet Explorer.png

3. Step You will get a warning message, read it carefully:

Reset Internet Explorer Settings

IE11 Users

If you’re using the latest IE, try this

Reset Internet Explorer 11 Browser.png

Disable Protected Mode

Read this first: Disabling the protected mode may expose your browser to additional threats. Disabling should only be a temporary solution to fix the problem if IE keeps popping up the “has stopped working” window. Generally speaking, if you have a decent anti-virus/anti-malware software such as Malwarebytes Antimalware it will be of no harm to disable it, but you can also try some of the other methods after trying this fix

Internet Explorer has stopped working

1. Step Click on “Tools”, “Internet Options”:

Internet Explorer Internet Options

2. Step Go to the tab “Security” and untick the option “Enable Protected Mode”:

Internet Explorer Disable Protected Mode

3. Step Restart the Internet Explorer.

Download and Re-install Internet Explorer 7 or 8 (XP-only)

Before a complete re-install you may want to try method 1 or method 2 first

You could try to reinstall the Internet Explorer. If you are still using IE 7,8,9 or 10 then you are urged to upgrade to the latest version number 11:

Make sure you see this picture when visiting the link below. If you don’t you may not have the latest version:

You Got The Latest Version Of Ie 11.Png

Temporary Solution: Creating A New User Account

If none of the methods above work, don’t throw in the towel just yet, you can create a new user account on Windows 7 and see if other accounts are also affected. If not, this may be a possible workaround until you have found a permanent solution

If none of the methods above help you to fix the error and you are still receiving the message “Internet Explorer has stopped working” frequently, you could re-install your OS as a last resort, create a new user account, disable all add-ons that you currently use, disable all toolbars or try a system restore in Windows 7.

Switch Your Browser: Opera or Firefox

Last, but not least, if none of the solutions above are working for you to get rid of the “has stopped working” error, then consider switching your browser as a last resort

Try another browser, like Firefox, Opera or Google Chrome. Sometimes it can happen that you encounter errors in the Internet Explorer that do not appear in other browsers. We recommend Opera to browse our site

IE Not Responding? 4 Other Methods

There are a bunch of ways how you can fix it, we suggest you try a few until something works for your specific problem. The most common problem are toolbars, but corrupt video card drivers can also cause major problems (see below)

  • Disable Toolbars
  • Disable Addons
  • Restore system via system restore
  • Reinstall Windows 7

Obviously, re-installing Windows would take a long time. As suggested above you should first try to create a new user account. If that works, you can go through the other steps one by one to see what is causing the issue

Other Tested Solutions To Get Rid Of This Error Message:

Do you have an old video graphic card? That might be an issue, update your drivers
  • Uninstall video card drivers
  • Update Intel drivers (motherboard
  • Download and install Windows Update KB2670838
  • Upgrade to IE11

As mentioned, this problem MAY be a video card driver problem for some. Apparently, there are some glitches with certain video cards

Also, try starting your PC in safe mode , then open the Windows troubleshooting tool. We have a great guide on how to troubleshoot internet connection problems in safe mode

Windows 8 Users

Although IE11 that comes with Windows 8 is pretty stable you can also encounter the “has stopped working issue” on Windows 8 and 8.1 – when you do, we suggest you inspect the errors mentioned above and then see if you have the correct Java version installed. It is also a great idea to temporarily disable Javascript

Still problems? Let us know your exact problem in the comments and what you have tried so far.

3.4 of 5 0 (67%) 17 votes
- Cheers!


Written by:
Oliver is the founder and lead editor of this site. He is interested in finding new ways to break Windows, find common errors and help others to fix them. Aside from that, he loves to fully customize systems with Rainmeter and Dreamscene, find out more about ancient civilizations like the Chachapoya, sharpen his digital photography skills and create software with a small group of selected developers. If you would like to connect with him to discuss anything, send him a mail!

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27 Responses to How to fix “Internet Explorer has stopped working” (2014 Update)

  1. Orange Community Approved Comment:
    Lucy said:

    Thank you so much, after weeks of paying to find a solution to our internet just randomly stopping working, i spent one minute on your website and the problem was solved.

    Forever grateful!

  2. Orange Community Approved Comment:
    johntheadams said:

    If you’te using an anti virus/anti spyware program such as AVG, etc., that checks for rogue “drive-by” sites that attempt to dump their crapware into your computer without your knowledge, then you have no need to use IE in the “protected mode.” You’re already protected. It’s like wearing a condum on top of a condum.
    I would not be surprised if the cause of this problem turs out to be traceable to a conflict with such a program.

  3. Orange Community Approved Comment:
    Tim said:

    Many thanks. Very clear information and effective remidies.

  4. Orange Community Approved Comment:
    jason said:

    i uninstalled a search toolbar added recently with hugo as the publisher and i stopped getting the message

  5. Orange Community Approved Comment:
    James said:

    I had doubts initially, but this was VERY helpful. I was almost at the point of deinstalling and reinstalling IE. What worked for me was “unchecking” Enable Protected Mode and “resetting” the IE settings. Both of those fixed this problem…which I believe was started after doing a Microsoft Update.

  6. Orange Community Approved Comment:
    james said:

    I ran msconfig from Start>Run>msconfig an there I clicked the “Startup” tab and unchecked a whole hoard of extras that were not only causing the reoccuring IE crash (even after upgrading to version 9 beta), but also sped up my PC’s loading at the start.

  7. Orange Community Approved Comment:
    Don Montabana said:

    Sending from my working laptop.

    My problem is a bit different. Running WIN 7 and IE8 and it has been working fine until this evening.

    The error message I get is different. The dialog box say that IE has stopped working and that it is looking for a solution. Thee follow-up dialog says IE has stopped working and the only option it gives is to close it down. Amy ideas what the issue is?

    If I download a copy on my laptops DVD drive and reinstall on my desktop will I lose my favorites — or do I have to save them off and reinstall? Thanks…


  8. Orange Community Approved Comment:
    purplegolfchic said:

    I have the same problem as Don….last night I was working in IE and all of a sudden i got the “Not working” message and IE closed. Every time I try to open IE, even after rebooting I get the same message almost immediately.
    I did a resore and it worked until I fixed Norton Internet Security which gor messed up in the restore. Now i cannot use IE at all…thank goodness I have Firefox installed for a backup.
    this was on laptop running Windows 7 with IE 8.

  9. Orange Community Approved Comment:
    Wayne Lutynski said:

    I kept getting ‘Internet Explorer has stopped working’, a problem caused the program to stop working correctly. Windows will close theh program and notify you if a solution is available. I tried a few of the above stated solutions, however, found them to be too risky. So, I decided to run my Norton Anti Virus scan, and it detected and corrected 11 issues. Upon completion of the entire scan and backup process, I opened explorer, and it opened and worked perfectly as before. Hope this helps individuals with similar problems. I was ready to go to the Geek Squad. Wayne

  10. Orange Community Approved Comment:
    Linda said:

    I have been having this problem for awhile now and couldn’t figure out how to fix it but now when it pops up saying IE has stopped woking etc. and now When it pops up I just close it out and IE keeps working fine but I have to react fast as it won’t shut down IE when I do that…..hope this helps someone…..

  11. Orange Community Approved Comment:
    Leonce said:

    Problem solved in less than 5mins
    Thank you

  12. Orange Community Approved Comment:
    Xl said:

    I fixed this problem in Windows 7 by disabling the Add-on for Yahoo toolbar.
    Start > All Programs > Accessories > System Tools > Internet Explorer (no Add-ons)> Manage Add-ons.

  13. Orange Community Approved Comment:
    raychel said:

    OMG!!! thank you soooooooooo much!!! undoing the protected mode is what made the warning stop popping up. apparently i enabled protected mode myself without knowing it was the cause…haha!!! well….thanks anyways!!! im so relieved i dont have to exit out of an internet warning when i close a tab or the internet itelf now:D

  14. Orange Community Approved Comment:
    denise said:

    Thank you so much!!!!! Microsoft solutions did not make it this simple!!!!!!!!!!!!!!!!!!!!

  15. Orange Community Approved Comment:
    eiman said:

    Don’t ever fix StopZilla on your computer its not to protect its to ruin your your computer,this my experience ,once I installed every thing has been stoped working on my laptop and after deleated the thing back normal again,so be careful.

  16. Orange Community Approved Comment:
    jovin zollo said:

    i can’t open my internet xplorer

  17. Orange Community Approved Comment:
    Mephisto said:

    Thank you very much, for me the “reset” from “advanced” did the trick!

    I tried restoring my system to an earlier checkpoint. I tried to re-install IE over. I tried to replace riched32.dll with a new one…. nothing worked. The MAGIC “reset” button turned me from depression to happiness! :) thanks a lot!

  18. Orange Community Approved Comment:
    Brian said:

    None of the suggestions worked for me. However, I was suspicious of AVG on my toolbar and the advice to”Stop keystrokes to Google”.

    I deleted the AVG toolbar and my problem was solved.
    I have the “Paid for” version of AVG but I won’t be renewing it.

    Is AVG trying to get into the Search Engine Market?

  19. Orange Community Approved Comment:
    Sandy said:

    The resetting IE works, but the problem, it constantly reappears. I unistalled my comcast toolbar, and reset IE, works for awhile and there it is. I hate it because I lose information. I think it is a bug with IE 9.

  20. Orange Community Approved Comment:
    graham said:

    done one of the above i turned off avg tool bar and it fixed the problem that i have had for 6 months

  21. Orange Community Approved Comment:
    Moria Pickings said:

    Thanks! The reset worked for me. Bestbuy offered technical assistance for like $200 for a year….NO WAY! I figured it would be something simple just didnt know.where to begin. =)

  22. Orange Community Approved Comment:
    Joey said:

    For my solution, the only thing that worked was, from within the portal that this was happening in- Push F12, then select Browser Mode “Internet Explorer 8 Compatibility view”. I hope that helps someone!

  23. Orange Community Approved Comment:
    David said:

    >Click on “Tools”, “Internet Options”

    Everything on IE is greyed out so I can’t get that far. Anything else I can try?

  24. Orange Community Approved Comment:
    Oliver Krautscheid said:

    David, if everything is greyed out, it very much looks like your entire browser is corrupt. I have never heard of such a severe problem. I suggest you run a malware scan first using Malwarebytes and then repair your system files using sfc.exe – you can find guides for both on our site, use the search box.

    After you are done with that and you have removed any malware and repared the files it should work fine again

  25. Orange Community Approved Comment:
    Pat said:

    Firefox. No problem.

  26. Orange Community Approved Comment:
    Oliver Krautscheid said:

    Yes, the fastest fix is obviously a different browser, but it’s entirely possible to address this issue if you are willing to follow the steps outlined in this guide. Will take approx. 30 minutes to work through it, so give it a try if you want to use IE for some tasks

  27. Orange Community Approved Comment:
    Denis Decrom said:

    On my (brandnew) hp elitedesk computer running IE10 under Windows 7, when IE says it stopped working it doesn’t give me the option of closing it but just hangs the computer entirely (with the little wheel turning for hours, and even the task manager not showing up with Ctrl-Alt-Del); I have to brute-force restart it using the power button. After rebooting IE will open one site correctly, and as soon as I try to go to a second one it will usually block again. Any idea?

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