How to fix “Internet Explorer has stopped working” (2014 Update)

How to fix Internet Explorer has stopped working
Do you get the message “Internet Explorer has stopped working”? There are some things you can try to fix this annoying error. Below we outlined various steps you can take to get rid off the error

Most Reliable Solution: Disable Internet Explorer Add-Ins

The most reliable way to make IE work again, is by resetting it and disabling all Internet Explorer add-ins that may prevent your browser from working properly – however there can be other factors like an overly protective antivirus. Some people have reported problems with Windows Update KB2699988. We suggest you first follow this guide and then try to create a fresh user account
Basically there are 5 methods that you could try to fix the error message “Internet Explorer has stopped working”. The steps are usually the same no matter what version you use. We have added some new screenshots from IE11 as well.

How Do You Reset Internet Explorer Settings?

Read this first: Resetting the IE settings will also reset all of your browser add-ins and customizations. Also, all of your stored passwords, your stored cookies (logins!) and the entire browser history (what sites you visited) – if you are frequently using IE, you may want to write down passwords and websites first. However, bookmarks and feeds are NOT deleted. Nonetheless, you should make sure you know all the passwords to log into your favorite websites before resetting the settings

1. Step Click on “Tools”, “Internet Options”

2. Step Go to the “Advanced” tab and click on “Reset”. Read the warning message and confirm if you want to proceed:

Resetting The Internet Explorer.png

3. Step You will get a warning message, read it carefully:

Reset Internet Explorer Settings

IE11 Users

If you’re using the latest IE, try this

Reset Internet Explorer 11 Browser.png

Disable Protected Mode

Read this first: Disabling the protected mode may expose your browser to additional threats. Disabling should only be a temporary solution to fix the problem if IE keeps popping up the “has stopped working” window. Generally speaking, if you have a decent anti-virus/anti-malware software such as Malwarebytes Antimalware it will be of no harm to disable it, but you can also try some of the other methods after trying this fix

Internet Explorer has stopped working

1. Step Click on “Tools”, “Internet Options”:

Internet Explorer Internet Options

2. Step Go to the tab “Security” and untick the option “Enable Protected Mode”:

Internet Explorer Disable Protected Mode

3. Step Restart the Internet Explorer.

Download and Re-install Internet Explorer 7 or 8 (XP-only)

Before a complete re-install you may want to try method 1 or method 2 first

You could try to reinstall the Internet Explorer. If you are still using IE 7,8,9 or 10 then you are urged to upgrade to the latest version number 11:

Make sure you see this picture when visiting the link below. If you don’t you may not have the latest version:

You Got The Latest Version Of Ie 11.Png

Temporary Solution: Creating A New User Account

If none of the methods above work, don’t throw in the towel just yet, you can create a new user account on Windows 7 and see if other accounts are also affected. If not, this may be a possible workaround until you have found a permanent solution

If none of the methods above help you to fix the error and you are still receiving the message “Internet Explorer has stopped working” frequently, you could re-install your OS as a last resort, create a new user account, disable all add-ons that you currently use, disable all toolbars or try a system restore in Windows 7.

Switch Your Browser: Opera or Firefox

Last, but not least, if none of the solutions above are working for you to get rid of the “has stopped working” error, then consider switching your browser as a last resort

Try another browser, like Firefox, Opera or Google Chrome. Sometimes it can happen that you encounter errors in the Internet Explorer that do not appear in other browsers. We recommend Opera to browse our site

IE Not Responding? 4 Other Methods

There are a bunch of ways how you can fix it, we suggest you try a few until something works for your specific problem. The most common problem are toolbars, but corrupt video card drivers can also cause major problems (see below)

  • Disable Toolbars
  • Disable Addons
  • Restore system via system restore
  • Reinstall Windows 7

Obviously, re-installing Windows would take a long time. As suggested above you should first try to create a new user account. If that works, you can go through the other steps one by one to see what is causing the issue

Other Tested Solutions To Get Rid Of This Error Message:

Do you have an old video graphic card? That might be an issue, update your drivers
  • Uninstall video card drivers
  • Update Intel drivers (motherboard
  • Download and install Windows Update KB2670838
  • Upgrade to IE11

As mentioned, this problem MAY be a video card driver problem for some. Apparently, there are some glitches with certain video cards

Also, try starting your PC in safe mode , then open the Windows troubleshooting tool. We have a great guide on how to troubleshoot internet connection problems in safe mode

Windows 8 Users

Although IE11 that comes with Windows 8 is pretty stable you can also encounter the “has stopped working issue” on Windows 8 and 8.1 – when you do, we suggest you inspect the errors mentioned above and then see if you have the correct Java version installed. It is also a great idea to temporarily disable Javascript

Still problems? Let us know your exact problem in the comments and what you have tried so far.

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