Fix Guild Wars 2 Errors: The Game Client Is Unable To Gain Access To The Login Server

Written by: Oliver Krautscheid - Published: Saturday, September 8th, 2012

The Game Client Is Unable To Gain Access To The Login Server_thumb4 Did you get the error message “The game client is unable to gain access to the login server? If so, read on!

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1. Step This is what it will look like:


The game client is unable to gain access to the login server at this time. This is most commonly caused by firewall or router settings, security applications, or connecting through a campus network. For additional support, please visit http://support.guildwars2.com (Code=10:4:5:3629:101)

The Game Client Is Unable To Gain Access To The Login Server

2. Step Should you encounter this error, it is MOST likely a problem with too many people logging in at the same time. Please try a different server with a lower traffic status and login for testing purposes. If you manage to log into another server with less traffic you should simply have some patience and keep trying to log into your original “home” server

3. Step However, if you can’t log into any Guild Wars 2 server despite a low traffic status you should try this

  • Go to your desktop
  • Right-click on your firewall system tray icon and look for something called firewall policy (see screen below
  • Select the firewall policy “Allow most” or “Game mode” or similar
  • If you can’t find it, try disabling your firewall temporarily or instead check the advanced settings

Firewall Policy Allow Most

Additionally, you may want to make sure that your router is correctly configured for multiplayer online games. In some cases if you still have a traditional modem it is possible you have to forward ports or activate certain functions

Should you use the built-in Windows firewall, you can read this tutorial on forwarding/opening ports

Please contact your ISP or router manufacturer if you have trouble with playing ANY multiplayer games at all – it’s possibly an ISP or configuration issue


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Written by: Oliver Krautscheid
Oliver is the founder and lead editor of this site. He is interested in finding new ways to break Windows, find common errors and help others to fix them. Aside from that, he loves to fully customize systems with Rainmeter and Dreamscene, find out more about ancient civilizations like the Chachapoya, sharpen his digital photography skills and create software with a small group of selected developers. If you would like to connect with him to discuss anything, send him a mail!

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