Final Fantasy XIV has stopped working

If you ran into this error: Final Fantasy XIV has stopped working, here are some common reasons for this problem and how to fix it.

Final Fantasy XIV has stopped working

Tip: Before you try to fix the problem, you may want to check the required system specs for FFXIV

Problem signature:
Problem Event Name: APPCRASH
Application Name: ffxivboot.exe
Application Version:
Application Timestamp: 4c24bc27
Fault Module Name: atiumdag.dll
Fault Module Version:
Fault Module Timestamp: 4b4e8494
Exception Code: c0000005
Exception Offset: 002163e6
OS Version: 6.1.7600.
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


For me the atiumdag.dll is causing the problem. Atiumdag.dll is a dll file of the ATI graphic card.

Are you on Windows 7 or Vista 64-bit? Apparently, a lot of people reported problems with this OS and ATI graphic card cards. There’s an easy solution.

Final Fantasy XIV has stopped working solution:

1. Step Learn how to check your Catalyst driver version (this is a link to a tutorial, click it)
2. Step Upgrade Catalyst drivers to 10.8 (confirmed to be working)

When you upgraded your driver you should at least be able to download the Final Fantasy 14 beta client:

FF14 beta client download

3. Step Thanks to Michele, one of our readers, we found out that Final Fantasy14 requires some ports to be forwarded. We are currently trying to figure out which ports have to be forwarded. If you can help, please post your comments below.

Final Fantasy XIV: An update error has occurred

An update error has occurred. Error 20618 Error 1990 Error 183

Final Fantasy an update error occurred

Solution 1: Restart launcher and or download launcher from other sources.
Solution 2: Disable Windows Firewall / Firewall
Solution 3: Forward router ports 55296 – 55551 UDP and TCP. (Read comments below!)

Other people have also reported that Final Fantasy XIV stopped working for no apparent reason. I will look into this and will let you know how to fix this problem.

1030 File download timed out.

Get this problem or this one: Downloading version update files. Please wait, then hangs @ 99%

Solution 1: Please shut down and restart FINAL FANTASY XIV
Solution 2: Download the patches for Final Fantasy XIV from our site! (Download)
Solution 3: Disable Windows Firewall / Firewall
Solution 4: Forward router ports 55296 – 55551 UDP and TCP. (Read comments below!)

Published: Thursday, September 2nd, 2010 Last Modified: September 23, 2010